Please create a purchase help Here and your problem will be looked into. Even if you don't have evidence, fill out what you can. We can look up the purchase on our end.
Thread Locked. (OP 3d+ Inactivity) If any further questions arise, feel free to do the following: Create another support thread. Talk to a staff member in game. Start a conversation with a staff member on the forums. Create a support ticket in the public Arkham discord.